Opening Hours:
Mondays to Sunday 08:15 am-2:00 pm (closing procedures start at 1:50 pm)
CLOSED: every second and fourth Sunday of every months; the 1st, 3rd and 5th Monday of every month.
Price and tickets:
Price includes ticket, booking fee and on-line booking fee.
Reduced Price Ticket (European Union citizens only):
- aged 18 to 25
Free Ticket:
- children under 18. Reservation is always due except for children under the age of 6.
(Please do not include children under the age of 6 in the booking request – tickets not necessary).
Children under 12 must be accompanied by an adult.
People with disabilities and their companion are free of charge, in this case the ticket and reservation will not be necessary (they must have a valid medical documentation of the disability).
On-line reservation is allowed for a maximum of 25 persons. For groups of more than 25 persons please send an email to info@florenceandtuscanytours.com.
Note:
- If "Florence and Tuscany Tours" is not able to confirm the date or the time you request, you will be offered an alternative date or time. "Florence and Tuscany Tours" will then immediately proceed with full refund of the total amount in the event of non-acceptance.
- After your reservation, our automatic system will send you two different emails: the first is the copy of the booking order and the second will include the confirmation voucher, the booking code (to be shown for ticket collection) and all further detailed information. Please note, you could be asked to show an I.D. at the museum entrance.
- On-line reservation is allowed for a maximum of 10 persons. For groups of more than 10 persons please send an email to info@florenceandtuscanytours.com.
- Reservation must be made with a minimum of 1 working day notice; holidays and pre-holidays are not to be considered for the purpose of this calculation. Your order will be processed by "Florence and Tuscany Tours" according to your flexibility.
Cancellation Policy:
In case of cancellation, please send us an email to booking@florenceandtuscanytours.com.
If the cancellation is made at least 30 days before the date of the visit, the cancellation penalty is € 8.50 for each ticket. For cancellation made less than 30 days before the date of the visit the cancellation penalty is 100%.
Other important information:
Please make sure you insert your e-mail address correctly in the reservation form and check that your anti-spam filter or antivirus are not blocking e-mails from our address booking@florenceandtuscanytours.com.
In case you do not receive any communication from FlorenceandTuscanyTours within 48 hours, please contact us immediately at the e-mail address info@florenceandtuscanytours.com.
FlorenceandTuscanyTours guarantees to answer your request within 48 hours, but cannot be responsible for the correct functioning of your e-mail address or mistakes made by you during booking.
